FAQ

ABOUT SUHAYLA

Alhamdulillah, we offer a wide-range of Islamic literature, prayer mats, Islamic toys, homeware and many products for your Muslim family. We strive to maintain affordable pricing, supported by an affordable courier fee.

We are an online store based in Norwood, Johannesburg, South Africa.

This changes all the time! Our children love the Ilyas & Duck series of books, and we are enjoying our range of sugar-free treats by SUHAYLAtreats.

Please email us the name of the product to info@suhayla.co.za and we will try our best to source it especially for you, insha'Allah.

You may email info@suhayla.co.za or contact us via our social media platforms @suhayla.co.za.

ORDERS

You are welcome to browse the products at www.suhayla.co.za and add your selected items to your cart by clicking "Add to Cart". Once you have added all your desired items to the cart, you may proceed to checkout where various payment and shipping options will be available to you.

If you require assistance with placing your order online, you may email info@suhayla.co.za.

No, you may complete your order as a guest, if you wish. You will only need to provide the necessary information with regard to payment and shipping. 

Once your order is confirmed, you will receive an email confirmation with all the details of your order, together with a unique order number.

You may amend your order by emailing info@suhayla.co.za, with your original order number and the requested changes.

PAYMENT OPTIONS

You may pay for products using a our secure payment platform Payfast (via credit card), or via EFT. Both options are available for you to select during checkout.

Yes, all credit card payments on SUHAYLA are safe and secure, so you may shop with confidence online. Credit card payments are facilitated through PayFast, one of South Africa's leading digital payment gateways. You will be redirected to PayFast's safe and secure website in order to input your credit card information.

If you would prefer to pay via EFT, you may select 'EFT' during checkout, instead of Payfast.

Please only make EFT payments once your order has been confirmed, and you have received an order confirmation email. Our bank details are below:

Bank name: FNB
Account holder: SUHAYLAkids
Account number: 62773897966
Account type: Cheque
Branch code: 250655
Reference: your order number
Proof of payment: orders@suhayla.co.za

SHIPPING OR COLLECTION

Courier

All orders are dispatched using a door-to-door courier service throughout South Africa, for only R50. Delivery takes place within 2 - 3 working days for major cities, or 3 - 5 working days for other cities in South Africa. During busy periods, such as Ramadan and Eid, please allow for extra time before delivery.

Free Collection

You are welcome to collect your order for free at our collection point in Norwood, Johannesburg, by appointment. Once you have completed your order online, please email orders@suhayla.co.za for the exact address for collection and to set up an appointment for collection.

We will get your order ready as soon as you have paid for it, and thereafter we will wait for you to contact us via email to arrange a collection time that suits you.

Yes, all courier orders will receive a tracking number once the products have been dispatched by us. The tracking number will be emailed to you and you may track your order at the link below:

Fastway Tracking

You are welcome to collect your order for free at our collection point in Norwood, Johannesburg, by appointment. Once you have completed your order online, please email orders@suhayla.co.za for the exact address for collection and to set up an appointment for collection.

We will get your order ready as soon as you have paid for it, and thereafter we will wait for you to contact us via email to arrange a collection time that suits you.

We would prefer to direct you to stockists closer to your location, as this is often more economical for you and better for the environment.

However, if there are no stockists nearby we would be happy to obtain a shipping quote for you. Kindly email your order and delivery address to info@suhayla.co.za.

RETURNS OR EXCHANGES

You can view our Refund Policy here.

Please email orders@suhayla.co.za to arrange a refund or exchange.

APPLICATION TO SUPPLY SUHAYLA

If you would like us to stock your products, please contact us via email info@suhayla.co.za with your product, location and pricing (if available).